Order Processing:

We handle all orders within 1-3 business days. Please note that we do not process or ship orders on weekends or holidays.

Shipping Rates & Delivery Estimates:

We offer free shipping worldwide (7-13 business days)

Shipment Confirmation & Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number. The tracking number will be activated within 24 hours.

Customs, Duties, and Taxes:

Pocket Games Console is not accountable for any customs duties or taxes applied to your order. All fees incurred during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Pocket Games Console is not responsible for products that are damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.

Ensure to keep all packaging materials and damaged items before filing your claim.

Returns Policy:

For details on how to return your order, please refer to our Return Policy.

For any questions or concerns regarding your order, please contact us at sales@pocketgamesconsole.com. We’re here to assist you!